The new work order will be pushed to the engineer's mobile phone. After browsing the work order, the engineer will receive the order, go to the customer site according to the customer and service information, execute the established service process, record the service log, and submit the service report and schedule.
Customers can know the service status at any time, evaluate the service quality, confirm the service time, feedback more Suggestions for improvement, and easily participate in the whole process.
The help desk dispatched workers quickly, mastered the resource status of the service team and the available status of customer service contracts, and arranged the dispatching in an orderly manner; The service executive can use the data overview to understand the operational status of the service.
